SAT Health is a vibrant, fast-paced and exciting healthcare company. The company portfolio includes broad range of healthcare consulting services, in-depth analysis and forecasting of healthcare data, specialized marketing research in over 20 countries in Europe, patient support programs, home care services.
We are a great team of highly motivated and positive professionals, united by the desire to provide excellent service, valuable data and integrated patient care.
As our business is growing fast, we are now searching for Call Center Representative to handle calls and inquiries from our customers and patients who need medical and social care.
Answering inbound phone calls, emails, or chat messages from customers or clients in a timely and professional manner;
Providing information about health services and care offered by the company;
Discovering the patient's needs and coordinating with medical professionals the necessary examinations, tests and appropriate services;
Creating schedules of medical specialists;
Providing follow-up support to patients after visits;
Informing patients about upcoming procedures in their treatment path;
Maintaining constant contact with the patient;
Managing the communication between various participants in the process;
Referring patients to triage or to appropriate examinations/investigations;
Assisting patients in orientation in the health services offered;
Collecting and documenting patient information, including symptoms, medical history, and medications, and recording the information in electronic medical records;
Collaborating with health professionals, such as nurses, doctors and pharmacists, to provide integrated health care for patients;
Working with a database of potential customers;
Managing and resolving customer complaints or issues, escalating to a supervisor if necessary;
Documenting customer interactions and transactions in a computer system or customer relationship management (CRM) software;
Adhering to company policies and procedures, as well as compliance with legal and regulatory requirements;
Participating in training programs and continuous learning opportunities to improve job knowledge and performance;
Collaborating with team members and other departments to provide excellent customer service and achieve business goals.
Bachelor’s degree or last year of university;
Excellent verbal and written communication skills, including active listening and empathy;
Strong problem-solving skills and ability to think quickly under pressure;
Knowledge of computer systems and software, including proficiency in typing and navigating through multiple screens;
Ability to work in a team environment and collaborate with others to achieve common goals;
Flexibility and adaptability to changing work schedules, including weekends and holidays;
Customer service orientation and a commitment to providing excellent service to customers;
Ability to work independently with minimal supervision;
Prior experience in a call center or customer service role in the healthcare sector will be a strong advantage;
Proficiency in MS Office;
Proficiency in English.
What does the company offer:
Positive atmosphere, dynamic work and new challenges;
A team of colleagues, full of energy, enthusiasm and responsiveness, specialists ready to help you quickly adapt to work;
Introductory and periodic training and upgrading of skills and knowledge;
Multisport card at preferential prices;
Additional health insurance;
To be part of a rapidly growing team, to create many new contacts with colleagues and clients.